Refund and Returns Policy

Return & Replacement Policy

Overview

We aim to provide a smooth shopping experience. Please read our Return & Replacement Policy carefully before making a purchase.

Replacement Policy (No Cash Refunds)

We offer a 7-day replacement policy from the date of delivery.
⚠️ No monetary refunds are provided. Products are eligible only for replacement with another product.

Eligibility for Replacement

To qualify for a replacement, the product must meet the following conditions:

• Unused, unworn, and unwashed
• In original condition with all tags intact
• Returned in original packaging
• Valid proof of purchase (order receipt)

Replacement requests are accepted only in the following cases:

• Manufacturing or quality defects
• Size mismatch
• Color or design mismatch
• Missing or incorrect item in a combo order

Mandatory Unboxing Video

A clear unboxing video is mandatory for all replacement requests.
The video must show the package being opened for the first time.

❌ If an unboxing video is not provided, the replacement request will not be accepted under any circumstances.

How to Request a Replacement

To initiate a replacement, email us at R7Club@gmail.com within 7 days of delivery.

Once your request is approved:

• Our delivery partner will arrange a pickup from your address
• The replacement product will be processed after inspection

For any return or replacement-related questions, contact R7Club@gmail.com.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If the item is damaged, defective, or incorrect, contact us immediately so we can evaluate and resolve the issue.

Exchanges

We do not offer direct exchanges.
The fastest way to get another product is to request a replacement for the original item. Once approved, you may place a new order separately for any other product.

Fee for Instant Refund (Wallet / Processing Fees)

If an instant refund or wallet-based refund option is selected, processing fees may apply:

• ₹0 – ₹1000 → ₹9.99 (0.99%)
• ₹1001 – ₹2500 → ₹19.99 (1.99%)
• ₹2501 & above → ₹74.99 (2.99%)

⏱ Refund processing time: 2–5 hours (where applicable)

Gift Card & Secured Brand Box Packaging Fee

Secured Brand Box Packaging Fee

• This fee is applied automatically at checkout
• Fee name: Secured Brand Box Packaging Fee

Fee Refund Conditions

• You may claim this fee refund within 2 hours of purchase
• The amount will be credited to your R7 E-Wallet within 24–48 hours
• Rebel Sneakers will provide ₹50 extra cashback along with the refunded fee

📌 Terms & Conditions Apply

Late or Missing Credits

If you have not received your credited amount:

1. Check your bank or wallet balance again
2. Contact your bank or payment provider
3. If the issue persists, email us at R7Club@gmail.com

Sale Items

Products purchased during sales or promotions are not eligible for refunds and may be eligible for replacement only if defective or incorrect.

Need Help?

For any questions related to returns, replacements, or fees, contact us at:
📧 R7Club@gmail.com